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Google ups warranty for Pixel 2 smartphones in response to critics

Google Pixel 2 XL screen problems burn-in saturation Mobile Google responds to Pixel 2 XL screen problems Nothing to see here Chris Mills
Evangelisti Maggiorino | 27 Ottobre, 2017, 14:48

It would appear that the burn-in issue would be the last straw, as Google would finally chime in, reassuring the public that it would investigate the issue.

It addresses both issues separately.

In addition, Google plans to add a new display mode to enable more saturated colours on the Pixel 2 phones, after receiving feedback about the muted, less vibrant look of their displays.

Following reports of defective screens in the first batch of Pixel 2 XL smartphones, Google says that its tests show so-called burn is not a widespread issue.

The firm, however, said updates that will be pushed out in near future will further optimize the software that's used to to safeguard the user experience and maximize the life of the OLED display. The company has now extended the warranty period to 2 years for both Pixel 2 and Pixel 2 XL. On Friday, the company vowed to reimburse an undisclosed number of people who were charged $30 extra for the Pixel 2 by a Verizon Wireless reseller operating at Google pop-up stores in the United States.

The Pixel 2 comes loaded with special features beyond what you get with stock Android and now Google is bringing some of those extras to older devices with Android 8.1. Some owners of the handset have had issues with their display's.

"We take these reports very seriously and wanted to provide an update", said Mario Queiroz, vice president for product management at Google Hardware.

In other words, Google thinks "day-to-day" users will either not notice the "differential aging" of the pOLED screen, or not let it bother them too much.

Regarding differential aging, we put all of our products through extensive quality assurance before launch and in the manufacturing of every unit.

The Pixel Visual Core works alongside the Pixel 2's Qualcomm Snapdragon 835 chip, and its initial objective is simple: to improve the performance of the phones' HDR+ technology, which is touted to run five times faster and use up less than one-tenth the power compared with running on the application processor. But to please it's users Google has announced that they are extending warranty for the Google Pixel 2 and Pixel 2 XL by two years at zero additional cost.

If you have an eye for detail and perfection is in your DNA, a smartphone with similar traits can go a long way. Google, however, feels that the Pixel 2 XL is no different than any other OLED smartphones and should not affect user experience.

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